CAQA Torque Automotive: simulated automotive dealership, service and repair workplace by CAQA

About CAQA Torque Automotive: simulated automotive dealership, service and repair workplace by CAQA

CAQA Torque Automotive is a multi-franchise dealership group that sells new and used passenger vehicles and light commercials, services and repairs vehicles of every make, and supplies genuine and aftermarket parts to the trade and to the public.

CAQA Torque Automotive is a multi-franchise dealership group that sells new and used passenger vehicles and light commercials, services and repairs vehicles of every make, and supplies genuine and aftermarket parts to the trade and to the public. The business began as a two-bay independent workshop in Dandenong in 1996 and now runs a twelve-bay service workshop, a dedicated hybrid and electric vehicle bay, a tyre and alignment centre, a parts warehouse and a sales yard that turns over more than two thousand vehicles a year. Customers range from families and tradespeople to fleet operators, local councils and community transport providers.

The group is organised into six departments: the service workshop, parts and accessories, vehicle sales, service reception and customer care, administration and finance, and a small safety, quality and compliance team that reports directly to the dealer principal. The Dandenong South site opens six days a week with technicians rostered across an early shift starting at 7:00 am and a late shift finishing at 6:00 pm. Geelong runs a single day shift, and the Truganina parts centre dispatches trade orders twice daily. Apprentices rotate through the workshop, the tyre centre and the parts counter during their training.

No job is so urgent that it justifies an unsafe shortcut, and every person on site has the authority to stop work.

Customers are told what a vehicle needs, what can wait and what it will cost before any work begins.

Work is done to manufacturer specification, checked before release and backed by a written warranty.

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