CHC Resources

About CHC Resources

CHC Resources publishes learner and assessment materials across the Community Services training package: aged care, disability, mental health, alcohol and other drugs, child protection, youth and community development. The work is demanding, and the materials treat it that way.

The Community Services training package spans a wider set of workplaces than almost any other. Under one package sit residential aged care and home care, disability support in group homes and in individual arrangements, mental health peer and clinical support settings, alcohol and other drug services from harm reduction outreach to residential rehabilitation, child, youth and family services including statutory child protection contexts, family violence services, housing and homelessness services, and community development work that is not case work at all.

Those settings share values and a legislative backdrop but they do not share a working day. A disability support worker assisting with personal care in a person's home, an outreach worker meeting people who use drugs in a public place, a residential youth worker managing a house at two in the morning and a community development worker convening a neighbourhood group are doing different jobs governed by different funding models, different service standards and different risk profiles. Resources that flatten all of that into one generic community services voice do not survive first contact with a real placement.

Our sets are therefore organised by the stream a provider actually delivers into, and the learner content names the setting it is describing rather than referring vaguely to the organisation. Where a unit is shared across streams, the resource carries setting specific examples that a provider can select from and add to.

A resource set covers a unit or a commonly delivered cluster and includes a learner guide, a learner workbook of knowledge questions, an assessor guide with benchmark answers, case studies and role play scripts, practical observation tools for use on placement or in a simulated service environment, logbooks where the unit requires evidence across a number of clients or occasions, third party reports for supervisors, reflective practice tasks, and a full mapping document.

Community services units lean heavily on interaction, so the role play and observation tools carry more weight here than in most packages. A candidate can write an excellent answer about person centred practice and still speak over the top of the person in front of them. The observation tools are written around observable behaviour: how the candidate greets and positions themselves, whether they seek consent before acting, whether they check understanding, how they respond when the person declines, how they close the interaction and what they record afterwards.

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