CAQA Shire of Brightwater: simulated local government council services workplace by CAQA

About CAQA Shire of Brightwater: simulated local government council services workplace by CAQA

The Shire of Brightwater is a rural and regional council in north-eastern Victoria serving around 24,000 residents across six townships and a large farming hinterland.

The Shire of Brightwater is a rural and regional council in north-eastern Victoria serving around 24,000 residents across six townships and a large farming hinterland. The council delivers the full range of local government services: rates and property administration, statutory and strategic planning, building approvals, roads, drainage, footpaths and bridges, waste and recycling, animal management, parking and local law enforcement, libraries, maternal and child health, and community development. Nine elected councillors set the strategic direction and the Chief Executive Officer leads the administration that delivers it.

The administration is organised into six directorates and departments that report to the Chief Executive Officer. Customer-facing staff work from the shire offices in Brightwater and the customer service centre at Marlow Flat between 8:30 am and 5:00 pm on weekdays. The works depot at Kellerton runs a day shift from 7:00 am with an on-call roster for after-hours road, tree and drainage emergencies. The transfer station opens four days a week. Council meets on the third Tuesday of each month and the meeting is streamed live.

Every decision starts with the people it affects. Staff listen, explain and follow through.

The shire acts lawfully, transparently and without favour, and records the reasons for its decisions.

Residents, councillors, contractors and colleagues are treated with courtesy, even when the answer is no.

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