sir.caqa.com

About sir.caqa.com

CAQA Marketplace Retail Group is an independent multi-format retailer serving Melbourne's south-east.

CAQA Marketplace Retail Group is an independent multi-format retailer serving Melbourne's south-east. It runs a full-line supermarket with fresh produce, deli, bakery and butchery departments, a fashion store selling women's, men's and children's apparel and footwear, a community pharmacy with a dispensary and health services, and an online store that offers click and collect and home delivery across all three formats. Marketplace competes with the national chains on service, local product ranges and community connection, and serves around 38,000 customer transactions a week in store and about 2,400 online orders.

The group is organised into six departments: supermarket operations, the fashion store, the community pharmacy, online store and fulfilment, merchandise, buying and visual merchandising, and people, safety and loss prevention. The supermarket trades from 7 am to 10 pm seven days, with a night fill crew from 9 pm, the fashion store trades centre hours including late nights, and the pharmacy is open 8 am to 8 pm with a delivery run each afternoon. The fulfilment centre at Dandenong South picks and packs online orders in two shifts and dispatches through its own drivers and a courier partner. Head office holds buying, marketing, finance and people functions.

Every decision starts with what the customer needs, whether they are at the deli counter, the fitting room, the dispensary or the checkout on their phone.

Team members learn the ranges they sell so they can give honest, useful advice and never guess about food, medicines or fit.

A safe store for customers and staff, fair pay and rosters, and no tolerance for abuse of team members from any direction.

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